Eng
₦0.00 Low Wallet Balance

Privacy Policy

Privacy Policy

Effective Date: June 20, 2025

At Soeatable, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, or services.

1. Information We Collect

We collect the following information when you use Soeatable:

a. Personal Information

  • Full Name

  • Phone Number

  • Email Address

  • Delivery Address

  • Payment preferences (e.g., wallet use, cash on delivery)

b. Transaction Details

  • Order history

  • Payment method (wallet or COD)

  • Delivery logs

c. Device & Usage Data

  • IP address

  • Browser type

  • App version

  • Location (if enabled)

  • Cookies (for session management and analytics)

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Communicate with you about order status, promotions, and support

  • Improve our app experience and services

  • Prevent fraud or unauthorized access

  • Provide customer service and support

  • Fulfill legal obligations if required

3. How We Protect Your Data

We use industry-standard safeguards such as:

  • Secure server and database storage

  • HTTPS encryption

  • Access controls and data audits

  • Encrypted wallet transactions

Your information is never sold to third parties.

4. Sharing Your Information

We may share data:

  • With delivery riders or vendors strictly to fulfill your orders

  • With payment providers (for wallet processing)

  • With regulatory authorities, if legally required

We do not sell or rent your personal data to advertisers.

5. Your Choices

You can:

  • Access and update your account info anytime

  • Delete your account by contacting support

  • Opt out of promotional emails or SMS

6. Children’s Privacy

Soeatable is not intended for users under 18. We do not knowingly collect data from minors.

7. Data Retention

We retain your data for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

8. Contact Us

For questions, concerns, or data requests, reach us at:

Email: support@soeatable.com
Phone/WhatsApp: +234 9023 178 6178

We may update this policy from time to time. When we do, we'll notify you via the app or email.