Returns

Returns & Refunds Policy

1. Food Orders Are Final
Due to the perishable nature of food, all confirmed orders are final and non-returnable once prepared and dispatched.

2. Refund Eligibility
Refunds may be issued in the following cases:

• Wrong item delivered.

• Missing items.

• Order not delivered due to delivery failure or app issue.

• Quality issues reported within 30 minutes of delivery (with photo evidence).

3. Refund Process

• Contact customer support via the app or email: support@soeatable.com.

• Provide your Order ID, description of the issue, and clear photos if applicable.

• Eligible refunds are processed within 3–5 working days, either as wallet credit or direct refund (based on payment method).

4. No Refunds for Customer Errors
Soeatable is not liable for:

• Incorrect delivery addresses.

• Unanswered delivery calls.

• Delays caused by customer unavailability.

Contact Us

For support, please reach out via:

• In-app chat support (9am–9pm)

• Email: support@soeatable.com

• WhatsApp (optional): +234 902 317 6178